At Wave, consulting is at the heart of what we do and who we are. Beginning in the late ’90s, our advising first principle has enabled us to craft a tailored solution for each client’s unique needs compared to a one-size-fits-all offering. We work closely with our clients throughout San Francisco, devoting assets and time so that we have a full understanding of their pains and expectations and can build a personalized approach to strategic digital transformation.
Back Office Modernization
Your Back Office is the heart of your company. If your processes have a lot of hold-ups, the resulting loss of productivity will multiply throughout your entire organization. For example, let’s say a business onboards a new client in minutes but requires a long time to onboard a new employee or partner. That’s a challenge because both your employees' abilities and your vendor’s products play a important role in providing exemplary service to the customer. Therefore, if those elements are not operating smoothly, your customer is ultimately the one who suffers. Your Front Office can only be as seamless as your Back Office, and both must be included in a strategic digital transformation.
Business Intelligence
At Wave, our expertise includes a total understanding of your business standards as well as the software that accurately delivers intelligent information. We ask the right questions and can identify the right input to bring clarity to questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Mapping out a plan is the most critical element of a migration. Every migration needs a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations need to include search capabilities, security, mapping metadata, folder structure, and many other components that will enable users to find appropriate information. It’s crucial that you take the time to understand the problems you are having and what is needed to move ahead.
Intelligent Information Management
It is widely understood that the modern company depends on numerous sources to pull data whether it’s a HCM, ERP, ECM, or CRM. Regardless of which program you’re using, it holds vital business data and content that is imperative to the success of your company. Both businesses and their customers need information from multiple repositories to complete work, and this adds additional challenges if that data is not easily available. The traditional method was to pull input into a central repository but this method is not viable forever as one system can’t govern everything, particularly in some SMBs and enterprise companies.